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Deliveries and Returns

Deliveries & Returns

Deliveries & Returns

**We offer free shipping on all orders, and track every delivery**

At Happy Garden Box we want you to have the best experience possible, so if you have any questions please get in touch or see our policy below.

We work hard to get your package out to you as soon as possible so you can start enjoying Happy Garden Box products straight away.

All orders placed before 1.00 Ppm will be processed on that day (excluding weekends and bank holidays). All orders placed after 1.00 pm will be processed on the next working day.

All orders are sent via Royal Mail, and therefore we do not deliver on Sunday's or Bank Holidays. Please take this into consideration when planning the arrival of your order.

All items are provided with a tracking ID so you can see your orders progress. Please check the status of your order using the tracking numbers provided before contacting.

Deliveries

Delivery Type Price
Free Standard Shipping (3-4 working days) Free
Next Working Day (Orders placed before 1PM) - Royal Mail Tracked 24 Hour £4.00

 

If the tracking information shows a delivery has been made by the courier, and the customer has a query it is the responsibility of the customer to follow up with the courier.

Returns

Our return policy lasts 30 days. So you'll have 30 days to return any items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Simply drop us an email to let us know why you are returning the item and we will respond within 48 hours to give you the next steps.

customerservice@mgessentials.co.uk



Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 


Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Exchanges 

We will always replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@mgessentials.co.uk


Shipping
To return your product, you should contact first via email.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

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